Maya Caribe Faranda Care plans in Cancun

At FARANDA HOTELS, we want you to enjoy your trip with complete confidence. Therefore, we offer you optional plans during the booking process to enhance your protection before and/or during your stay.

These coverages are designed for those who wish to travel with greater peace of mind, whether against unforeseen events before departure, through assistance during the trip, or by combining both types of protection.

If you purchased travel insurance when making your reservation, you will be able to enjoy the protection and assistance benefits associated with the selected plan, subject to its terms and conditions.

🧳 Optional Assistance Plan

Available in PLUS or VIP 

Designed for those who want to have full assistance during their stay. Includes in summary:

• Medical assistance at destination with increased limits depending on the plan
• 24/7 service and coordination from anywhere in the world
• Repatriation or medical transport
• Travel incident management
• Coverage in case of luggage loss, theft, or delay

✅ Flexible: can be modified or canceled up to 24 hours before arrival.

 

🛑 Optional Assistance and Cancellation Plan

 Available in PLUS or VIP

 The most complete option for those seeking maximum protection before and during the trip. Includes:

• Trip cancellation for up to 28 justified reasons
• Reimbursement of non-refundable expenses within the plan limits
• Medical and personal assistance throughout the entire stay
• Reimbursement for trip interruption due to a covered reason

⚠️ This plan does not allow changes or cancellations once purchased.

In collaboration with Intermundial

❓ Who is the provider and insurer of the insurance?
The protection plans offered during booking at FARANDA HOTELS are managed by Intermundial XXI, S.L.U. and insured by Más Servicios, an insurer specialized in travel insurance with extensive experience in the tourism sector.

❓ Where can I review the insurance terms before purchasing? 
During the booking process you will have access to all insurance documentation, including:
• Insurance Product Information Document
• General Terms and Conditions
• Coverage summary, with details of guarantees, limits, minimums, and cancellation reasons This way you can decide with full transparency before confirming the purchase.

❓ Is it mandatory to purchase insurance? 
Optional plans are completely voluntary and are offered as an additional service to travel with greater peace of mind.

❓ Who is covered by the insurance?
The insurance covers the reservation holder and all included accompanying guests, including adults, minors, and babies. To provide a better service, it is important that all accompanying guests are registered via the email that Intermundial sends after the booking.

❓ When does the insurance coverage begin?
• Cancellation coverage: activates from the day after purchase.
• Assistance coverage: begins on the trip start day.

❓ What happens if I have to cancel my reservation?
First you must cancel the reservation with FARANDA HOTELS. If the reason for cancellation is included among the causes covered by the purchased insurance, you must report the claim to Mas Servicios and provide the required documentation to request reimbursement.

❓ Do I have to pay upfront if I need medical assistance?
Generally no. As long as you contact the 24-hour assistance service beforehand, Mas Servicios will directly coordinate medical care with the corresponding center.

❓ What do I do if my luggage is lost or delayed?
You must file an incident report (PIR) at the airport and keep it along with the receipts for expenses.With this documentation you can manage the claim according to the coverage of the purchased insurance. 

❓ Can I modify or cancel the insurance once purchased?
• Assistance-only insurance: can be modified or canceled up to 24 hours before arrival.
• Insurance with cancellation: does not allow changes or cancellations once purchased.

❓ How do I manage an incident or a claim?
Quickly and easily through the MAS SERVICIOS Customer Area.